Process Insight

Optimise your business processes with clarity and efficiency

Operational efficiency through process mining

Process Insight is a consultancy service provided by aiteris and powered by Celonis, designed to help organisations identify and understand hidden inefficiencies in their business processes and prioritise operational optimisation initiatives.

Digital x-rays to expose inefficiencies

Process mining helps identify deviations, bottlenecks and unnecessary duplication of work. It is essential for leaders because:

Identifies significant deviations

Between planned processes (‘happy path’) and actual execution, with inefficiencies that consume resources and limit speed, productivity and quality

Reduces fragmentation

By analysing processes in the context of a growing number of business applications, making it easier to identify the root causes of inefficiencies

Exposes processes

Informal and poorly structured (email and Excel), which lead to more inconsistencies and organisational silos

Calculates inefficiencies and benefits

From planned adjustments as opposed to “guessing” what fixes maximize returns

Avoid automating “chaos”

With AI or RPA agents, which exacerbate existing inefficiencies

Diagnóstico, alinhamento e transformação de IT

Assessment de IT

Estrutura o projeto em fases lógicas e progressivas

Apoia o diagnóstico do estado atual, a avaliação de maturidade e definição de prioridades

Garante o alinhamento entre negócio, processos e tecnologia

Suporta a governação de IT, gestão de dependências e o acompanhamento da execução

Facilita a comunicação entre áreas de negócio, IT e gestão de topo com informação clara e estruturada

Process Insight accelerates the optimisation of operational efficiency

Using a systematic approach, Process Insight identifies:

The strategic importance of processes

By contributing to resources, costs and revenue, and by aligning with business initiatives and the associated challenges

Optimisation potential

Given the volume of transactions and the challenges that can be translated into success criteria

Technical feasibility

Based on the execution of activities within business applications, the existence of unique identifiers and timestamps, the degree of dispersion across systems, and the ease of access to data

Organisational commitment on the part of leadership

And the availability of specialists in the relevant processes and systems

Insights and opportunities aligned with success criteria

And prioritisation based on quantitative information from process execution

accelerating what matters

Where Process Insight supports decision-making

Strategic technology decision

Use evidence of actual performance to guide investment and automation priorities.

IT Governance

Identify hidden inefficiencies and prioritise improvements based on evidence, using metrics and visibility to support decision-making and monitor implementation.

Frequently Asked Questions

Is Process Insight a consultancy or a process mining tool?

It is a consultancy service provided by aiteris, powered by Celonis, which uses process mining to identify and understand hidden inefficiencies and set priorities for optimisation.

Why is this relevant to executive decision-making?

Because it quantifies inefficiencies and the benefits of corrective action, it avoids decisions based on intuition and supports prioritisation based on quantitative data from the systems that execute the processes.

What is required for technical feasibility?

Activities carried out in business applications, the existence of unique identifiers, timestamps and access to data.

See how your organization’s processes are executed and where there is scope for improvement.